At Ri Universe, we are committed to providing you with a seamless shopping experience from start to finish.
Please review the table below for more specific information about shipping options, delivery timeframes, and other related details. If you have any questions, feel free to reach out to our customer support team.
Shipping Policy
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The Details
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Processing Time
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- Orders are processed within 1-2 business days.
- Next Business Day orders that are placed before 2pm are placed will be processed the same business day.
- Orders placed over weekends or holidays will be. processed the next business day.
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Shipping Rates & Options
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- Standard Shipping: £6.00
- Free Standard Shipping: Shipping is free on orders over £100.
- Next Business Day Shipping: £11.99 (place orders by 2pm).
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Shipping Locations
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- Currently, we ship to the UK only. (International shipping may be added in the future).
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Delivery Times
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- Standard Shipping: 3-5 business days.
- Next Business Day Shipping: 1 business day.
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Tracking Information
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- Once your order has shipped, you will receive an email with a tracking number.
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Shipping Delays
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- While we aim for timely delivery, unforeseen circumstances (such as weather or carrier delays) may occasionally impact delivery times.
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Order Changes & Cancellations
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- Please contact us within 12 hours of placing your order for any changes or cancellations.
- After 12 hours, we may not be able to make changes as your order may already be in processing.
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Lost or Stolen Packages
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- Should your package has been confirmed as delivered but cannot be located, please contact the carrier or check with neighbours.
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Damaged Items
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- Should your item arrives damaged, please contact us within 7 days of delivery with photos of the damage for a replacement or refund.
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Should you have any further enquires, please visit our contact page here.
